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Putting The Customer First

Putting The Customer First

Getting a reputation for customer service is a great way to keep and build business.  It sounds like an easy thing to do, but in the rush to automation and making sales online, it is easy to forget about the basics. Here are some ways you can increase customer focus:...
Re-assess Staffing Every Season to Stay On Top

Re-assess Staffing Every Season to Stay On Top

With the change of season just around the corner, it’s a good time to do a thorough assessment of your staff, and staffing generally. Looking at employee performance at the beginning of each new season is a great discipline that stops managers from becoming...
Outsource or Inhouse – What’s Best for Brands?

Outsource or Inhouse – What’s Best for Brands?

To identify brand items in celebrity images, it is tempting to make it an extra task that can be added to the duties of existing staff. In practice this almost never works – but outsourcing can solve the problem in a cost effective way. There are multiple...
Stop Wasting Time With Email

Stop Wasting Time With Email

Streams of emails between photo desks, photographers and editors can kill efficiency.  Here are some tips to stop burning through the time and money with unnecessary hours spent generating, sending, receiving and responding to email. Engineer email out of your...